Privacy Policy
1. Who we are
Controller: Porky Productions
Trading name: Mannastery
Email: info@mannastery.com
Address: Shelton Street London
2. Personal data we collect
We may collect and process the following personal data.
Information you provide directly may include your name, billing address, shipping address, email address, telephone number if provided, order details, messages or support requests, and return or complaint details.
Payment is processed by third-party payment providers. We may receive limited transaction information such as payment status, payment method type, transaction reference, and fraud screening results.
When you browse the site, we may collect technical and usage data such as IP address, browser type, device type, operating system, pages viewed, referral source, approximate location, and cookie or analytics information.
If you sign up for updates, we may collect your email address, subscription preferences, and email engagement data where used lawfully.
3. How we use your data
We use personal data to process and fulfil orders, communicate about orders, delivery, returns, and support, manage refunds, disputes, and complaints, prevent fraud and misuse, comply with legal and tax obligations, improve the website and customer experience, and send marketing communications where lawful.
4. Legal bases
We rely on one or more of the following legal bases where applicable: performance of a contract, compliance with a legal obligation, legitimate interests including running and improving the business, preventing fraud, and defending legal claims, and consent where required, such as for certain cookies or marketing.
5. Who we share your data with
We may share your data with service providers where necessary, including Squarespace, Squarespace Payments, Printful, shipping and courier providers, analytics providers if used, email marketing providers if used, and professional advisers, insurers, regulators, or authorities where required.
We only share personal data that is reasonably necessary for the relevant purpose.
These providers may process personal data on our behalf, or in some cases under their own independent terms and policies, depending on the service they provide.
6. International transfers
Some service providers may process personal data outside the UK or EEA.
Where personal data is transferred internationally, we take reasonable steps to ensure lawful safeguards are in place where required.
7. Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, handling returns and disputes, maintaining tax and accounting records, and meeting legal and regulatory obligations.
8. Cookies and similar technologies
This website may use cookies and similar technologies for core website functionality, performance and analytics, remembering preferences, security, and marketing or advertising if enabled.
Because this website operates through Squarespace and may use connected third-party tools, some cookies or tracking technologies may be set by third-party service providers.
Where required by law, non-essential cookies will only be used with your consent.
You can manage cookies through your browser settings and, where available, through our cookie banner or consent tool.
8A. Third-party services
We use third-party services to run parts of the website and order process, including website hosting, payment processing, print-on-demand fulfilment, and shipping.
These may include Squarespace, Squarespace Payments, Printful, and other tools or service providers enabled from time to time.
Where those third parties process personal data, they may do so in accordance with their own privacy notices and applicable legal obligations as well as any arrangements they have with us.
9. Marketing
If you opt in to receive updates, we may send you emails about releases, drops, and related news.
You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.
10. Your rights
Depending on your location and the law that applies, you may have rights to access your personal data, correct inaccurate data, request deletion, restrict processing, object to processing, request transfer of your data, withdraw consent where processing is based on consent, and complain to a supervisory authority.
If you are in the UK, you may complain to the Information Commissioner’s Office.
11. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, or disclosure.
However, no online system can be guaranteed completely secure.
12. Third-party links
This website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
13. Children
This website is not directed to children, and we do not knowingly collect personal data from children without an appropriate lawful basis.
14. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this website with the updated date.
15. Contact
Porky Productions trading as Mannastery
Shelton Street London